Auslink Medical Centre

PATIENT INFORMATION

We provide the highest quality, affordable care to each of our patients.

Fees and Appointments

Medical Fees & Appointments

  • Standard consultation: $78 (Medicare rebate $38.5)
  • Long consultation: $115 (Medicare rebate $75.05)

Our centre offers  Bulk billing to Children under 16 years of age, Health Care Card holders and Pensioners.

Making Payments

Medicare cards must be presented before each consultation. Payment is required on the day of the consultation and can be made by cash, EFTPOS or Credit Card (excluding Diners cards). All work compensation and motor vehicle accident patients are required to pay their accounts at the time of consultation until a letter of liability is produced from their insurance company.

Walk-ins

We normally require people to make a booking but we can sometimes help if you walk into the medical centre. Priority is given to people who have made a booking.

Appointments

Our appointment system caters for urgent, non urgent, complex, planned chronic care and preventative healthcare. If you need more time with your GP, please book a long consultation. Urgent appointments will be seen by the next available GP. Please advise reception if you believe you require an urgent appointment. Urgent appointments will be triaged by the nurse on duty.

Waiting Times

Sometimes GPs are delayed by patients with urgent or complex issues. We apologise if you’re asked to wait and thank you for your patience.

Home Visits

Our GPs do not offer home visits.

Translator Services

Telephone translation 131 450
Auslan interpreter 1300 287 526

Telephone Access

Unless it is an emergency, we do not disturb Doctors during consultations with telephone calls. A message can be taken by reception staff and sent to the Doctor electronically for their response.

Recalls/Reminders

The Doctors in this centre routinely send recalls and reminders to patients by SMS/letter (as appropriate) for follow up consultation and the review of test results. If you do not wish to receive these reminders, please advise your Doctor or reception team.

From time to time you may also be provided with information about improving your health and offering you access to preventative health services that are appropriate to your care. If you do not wish to receive these reminders, please advise your Doctor or reception team.

Test Results, Scripts, Referrals & Other Paperwork

For privacy reasons test results are not given out over the telephone. This means that all patients are required to return to the centre to discuss their results during a consultation with a Doctor. You also need to attend the centre to obtain any referrals, repeat scripts etc. as part of a consultation with a Doctor. Our Receptionists do not have access to your clinical information and are unable to take requests for any of these items.

Pathology Service

4Cyte Pathology is located within the centre and offers bulk-billing. Patients must already have a referral slip from their doctor before tests can be done. Contact our reception for pathology hours.

Management of patient health information

Your medical record is private and confidential. It is our policy to maintain the security of personal health information at all times. A copy of our detailed Privacy Policy is available at reception. Our practice is registered to participate in, and supports, the digital My Health Record system, please enquire with our receptionists for further details

Patients who require communication services

Telephone interpreter service and other communication support systems such as AUSLAN are available for patients or doctors. Please inform our Reception team. If you do not understand this information, or require a translation please speak to reception or contact

After Hours & Emergency Care

After Hours number phone- National Home Doctor Service 13 74 25
For All Emergencies Phone ‘000’ (triple zero)

Patient Feedback

We welcome feedback from patients to help us improve the services at our centre. We take your concerns, suggestions and complaints seriously. Please speak to the Practice Manager or your doctor to discuss your concerns. If you prefer to fill in our feedback form above please do so.
We believe that problems are best dealt with within the Medical centre. However, if you feel the need to discuss a matter outside of the Medical centre, you may contact the Health Care Complaints Commission.

Our Doctors

Our independent doctors are experienced in all aspects of family health and can help you at any stage of life. Some GPs also have extra qualifications and areas of special interest, such as skin care, acupuncture.

Book An Appointment Now

Book An Appointment Now